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4 Customer Experience Techniques You Need to Know Now

Providing customers with a positive experience is the linchpin upon which successful businesses are built. It’s not just exceptional customer ...

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Inside Alibaba's New VIP Loyalty Program

In China, the e-commerce battle rages among market leader Alibaba(NYSE: BABA), JD.com(NASDAQ: JD), and new IPOPinduoduo(NASDAQ: PDD). Last week, Alibaba ...

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Three Ways Digital Transformation Drives Improved Customer Experience and Service

Source: Pexels.com Digital transformation continues to be a hot topic, perhaps because there’s still many questions surrounding it: what it ...