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Loyalty Programs Smooth the Path to Wider Adoption of Subscription Commerce

Subscription commerce’s turbo-charged growth, unsurprisingly, has been fueled by the pandemic. Trace Galloway, chief strategy officer at Vindicia, a software-as-a-service ...

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Net Promoter Score: How CX Leaders Are Keeping An Old Metric Fresh

When organizations look for feedback on how their customers feel about the products and services they offer, the Net Promoter ...

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Report: Only 16% of orgs rank employee retention as top priority

Hear from CIOs, CTOs, and other C-level and senior execs on data and AI strategies at the Future of Work ...