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How Will You Be Using Video In Your Customer Experience Mix In 2021?

Four years ago I spoke to Matthias Murin, who was, at the time, Group Manager Customer Service at DocMorris, a Dutch ...

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Five Tips For Improving Employee Engagement In A Remote World

Vice President Sales at Yaymaker, overseeing virtual and in-venue events, corporate team bonding experiences, celebrities and influencers. getty The workplace has changed ...

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How to improve engagement and retention among introverted employees

Of the many myths and misconceptions about introverts some of the most prevalent are that they are shy, depressed, tongue-tied ...