Goodwill of Central and Northern Arizona modernizes POS, customer experience with Dynamics 365 for Retail
In 2016, Goodwill of Central and Northern Arizona (GCNA) knew they needed to replace their aging POS system. Microsoft Dynamics RMS had first been implemented in 2003 when the Phoenix-based organization had just 20 stores. The organization has since grown to over 90 stores, with more planned.
Microsoft discontinued Dynamics RMS in 2015 and as such had stopped offering new licenses. That presented a problem, as the team had new store openings planned, and deploying a solid point of sale (POS) solution would be critical.
“If you’ve ever been to a Goodwill on a grand opening, you know how insane it is,” says Dan Felzke, senior director, information technology.
With time working against them, GCNA initiated an RFP process and teamed up with DXC Technology to implement Microsoft Dynamics 365 for Retail to modernize its point-of-sale (POS) system in all stores, with plans to update a range of additional operational and analytical competencies via Dynamics 365 in the future.
One week pilot, then a big test
“Looking at Dynamics, we were focused on POS, but the future state led us to ‘what is the ROI to handle inventory, finance, pricing, promotions, all the ERP elements that support the POS.’ They shortlisted to about three vendors and ultimately selected Dynamics 365 and DXC,” said Nick Stroop, business development manager at DXC who worked with GCNA.