
Had A Customer Service Fail? Loyal Customers 6X More Likely To Forgive Mistakes
August 24, 2020
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No matter how hard they try, retailers sometimes make customer
service mistakes. However, brands that have cultivated customer loyalty can
mitigate the harm — loyal shoppers are 6X more likely to forgive a
mishap than the average customer.
Loyal shoppers also are valuable in growing a retail
business: they are 7X more likely to try a new product or service, and
are 5X more likely to repurchase once they have bought a product.
Learn more about just how valuable customer loyalty is in this infographic from tech.co.
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