J.D. Power finds sales satisfaction increases due to pandemic tools

The technology and tools that dealers were forced to quickly adopt in the spring due to the COVID-19 pandemic are largely responsible for an uptick in customer satisfaction during the sales process. That’s what the J.D. Power 2020 US Sales Satisfaction Index (SSI) Study determined.  For the 35th annual edition of the study, J.D. Power has revamped it […]