Salesforce boosts employee wellbeing with Work.com expansion
Salesforce.com Inc. today announced updates to its Work.com employee engagement platform, that include enhancements affecting worker well-being, fulfillment and career growth, and productivity support.
The new products being added include Work.com Wellbeing, which will assist employees with their physical, mental and financial wellness; Work.com Talent, which will help with learning and career growth; and Employee Service solutions that will automate support to increase productivity.
Work.com is a performance management and engagement platform that resembles a social networking website. But more than that, it provides an employee-centered experience and portal where workers can get self-service and support in all areas of corporate support.
“We now have an incredible opportunity to intentionally transform the employee experience and ensure hybrid work is productive, equitable and fulfilling for everyone,” said Patrick Stokes, executive vice president and general manager of Platform at Salesforce.
With the pandemic, many employees began to enjoy remote work. However, with remote work a greater sense of isolation and distance can create rifts within a workforce. Work.com’s features are intended to bridge those gaps and these additional products take that further.
Wellbeing provides a way for employees to complete confidential pulse checks in their Employee Workspace, during the flow of their work. It gives them an opportunity to watch their own trends as well as aggregate data into a larger resource for team leaders to see how their own teams feel.
Team leaders get anonymized insights – segmented by team and location – which empowers them to understand trends and take action should stress spike during certain times to improve well-being. For example, if a group of employees in one particular location start reporting a spike in stress during a particular time, team leaders can take action to help alleviate the stressor, such as promote work-life balance or reduce meetings at bad times.
To help out with Work.com Wellbeing, Salesforce has partnered with experts such as Thrive Global.
“Thrive will help employees and companies take a whole-human approach to well-being by giving them the tools they need to be at their best in every aspect of their lives,” said Arianna Huffington, founder and chief executive of Thrive Global.
Work.com Talent provides employees discovery for internal roles and advancement that align with interests and career goals. It is a dashboard that delivers personalized assistance for career guidance and learning recommendations and content from Salesforce’s Trailhead.
On the management side, Human Resources teams get insights from within their own workforce. Talent will surface people within the organization who have the skills needed to fill out existing teams that have projects or could take on new roles. The goal is that there will never be gaps that need to be filled for too long.
As a result, when there are opportunities on either side, Talent will offer them to employees so they are aware of them and to HR departments so they can check in to see if employees are interested.
The new Employee Service offerings represent a cluster of updates designed to make interactions more intuitive and intelligent.
The HR Service Center will streamline human resource processes such as onboarding and paperwork into an integrated experience and automate as much as possible. It allows employees to hunt down answers to policy questions quickly or complete tax documents, set up direct deposit or register for corporate credit cards. It can also automate case resolution to help both HR representatives and employees move quickly.
The Service Catalog connects employees with fulfillment teams through a consumer-style user interface so that they can easily request things such as new laptops or request repairs to mobile devices. That way the company can automate requests across departments and avoid bottlenecks.
AI-powered chatbots can also be deployed through Employee Concierge Bots to answer general questions in a conversation chat experience across any department and, if that’s not possible, escalate the conversation to the appropriate person.
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